Refund policy

CORESHIFT CONSULTING LIMITED

Last updated: 11 August 2026

This Return and Refund Policy explains how cancellations, refunds, corrections, service issues and payment adjustments are handled when you purchase services from CORESHIFT CONSULTING LIMITED through our website, by invoice, by written agreement, by email or through any other approved written ordering process.

CORESHIFT CONSULTING LIMITED provides consulting, artificial intelligence consulting, implementation, automation, AI training, prompt development, workflow design, AI-assisted content production, research support and related digital services for individuals and businesses.

Our services are not ordinary physical goods. They may include live consultation sessions, training sessions, written reports, AI strategy documents, prompt libraries, workflow documentation, chatbot configuration, automation setup, AI tool configuration, digital files, bespoke recommendations, research outputs, creative AI outputs and other custom deliverables.

Nothing in this policy affects any statutory rights that cannot legally be excluded or restricted.

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1. Company information

CORESHIFT CONSULTING LIMITED
Company number: 17386933
Registered office: 4 Victoria Square, Wolverhampton, England, WV1 1LD, United Kingdom
Email: contact-us@coreshift-consulting.com

Please contact us by email for all cancellation, refund, correction, complaint or service-related requests.

2. Scope of this policy

This policy applies to services purchased directly from CORESHIFT CONSULTING LIMITED, including services purchased through our website, by invoice, by signed agreement, by written quotation, by email confirmation or by another approved written arrangement.

If you have signed a separate written agreement with us, that agreement may contain specific cancellation, review, acceptance, payment and refund terms. In the event of a conflict between this general website policy and a signed written agreement, the signed written agreement will normally apply to that project, subject always to any mandatory legal rights that cannot be excluded.

Because our services are digital, advisory and bespoke in nature, there is usually no physical product to return. References to “returns” in this policy should therefore be understood as cancellation of services, refund requests, correction requests, repeat performance requests, price reduction requests or other remedies relating to services or deliverables.

3. Consumer and business customers

CORESHIFT CONSULTING LIMITED provides services to both individual consumers and business customers.

If you purchase services mainly for purposes outside your trade, business, craft or profession, you may be treated as a consumer and may have statutory consumer cancellation and remedy rights.

If you purchase services for business, trade, professional or commercial purposes, you will normally be treated as a business customer. Business-to-business projects may be governed by the agreed contract, quotation, statement of work, invoice terms, acceptance procedure and change-control terms applicable to that project.

4. Consumer cancellation rights

If you are a consumer purchasing services online or at a distance, you may have the right to cancel the service contract within 14 days after the contract is entered into, subject to legal exceptions and the rules on services that begin during the cancellation period.

To exercise a cancellation right, you must send us a clear written statement before the relevant cancellation period expires. You may email us at: contact-us@coreshift-consulting.com.

You may use the model cancellation form included in this policy, but you do not have to use that form. Any clear written statement confirming that you wish to cancel is sufficient where the law allows cancellation.

5. Cancellation before services begin

If you validly cancel a consumer service contract during the applicable cancellation period before we have started providing the services, we will normally refund any amount you have paid for the cancelled services.

If no services have been performed, no bespoke work has started, no consultation has taken place, no digital deliverable has been prepared and no third-party cost has been incurred with your prior approval, the refund will normally be for the full amount paid for the cancelled service.

6. Services started during the cancellation period

Some CORESHIFT projects may be time-sensitive and may be scheduled to start before the 14-day consumer cancellation period has expired.

We may begin providing services during the cancellation period only where the customer has made the required express request for early commencement, where such a request is required by law.

If you expressly request that we begin services during the cancellation period and then validly cancel before the services are fully performed, you may be required to pay a proportionate amount for the services actually supplied up to the time you communicated cancellation, to the extent permitted by law.

The proportionate amount will be assessed by reference to the total contract price, the agreed scope, the services already performed, the deliverables already prepared, the time spent, the value of completed work and any authorised third-party costs.

7. Services fully performed during the cancellation period

Where the law permits the cancellation right for a service contract to be lost after full performance, that loss will occur only if all legal conditions are satisfied, including any required prior express request and acknowledgement from the customer.

If the services have been fully performed with your valid express request and acknowledgement, you may no longer have the right to cancel simply because you changed your mind, subject to any statutory rights that still apply if the services were not performed with reasonable care and skill or did not conform to the agreed scope.

8. Advance payments and deposits

Unless a written agreement clearly states otherwise and the term is lawful, an advance payment is treated as a payment towards the contract price and is not automatically treated as a non-refundable deposit.

If a refund or deduction is due following cancellation, termination or a valid service complaint, we will calculate the amount fairly by considering:

• The amount already paid;
• The services properly performed before cancellation or termination;
• The value of any deliverables already prepared or delivered;
• Any statutory entitlement to repeat performance, price reduction or refund;
• Any lawful and evidenced third-party costs authorised by the customer;
• Any mandatory consumer rights that apply.

We will not retain more than is legally and contractually justified merely because an advance payment was made.

9. Business-to-business cancellations

For business customers, cancellation and refund rights are governed by the applicable written agreement, accepted quotation, statement of work, invoice terms or other agreed project terms.

Business customers do not normally have a consumer-style change-of-mind cancellation right. If a business customer wishes to cancel a project after work has started, we may charge for completed services, work in progress, time spent, accepted deliverables, non-cancellable third-party costs and other amounts properly due under the applicable agreement.

If a business project is cancelled by written agreement before completion, the financial consequences will be determined by the agreed contract terms and the status of the project at the cancellation date.

10. Bespoke and digital deliverables

Many CORESHIFT services involve bespoke digital deliverables created for a specific customer. These may include AI strategy documents, automation roadmaps, prompt libraries, written reports, CV materials, workflow documents, chatbot configurations, AI model instructions, research summaries, training materials, creative AI outputs or technical configurations.

Because such deliverables are customised to the customer’s requirements, change-of-mind refunds may not be available after the work has been created, delivered, used, accepted or substantially performed, except where mandatory consumer rights or the applicable written agreement provide otherwise.

This does not affect your right to raise a genuine issue if the deliverable does not conform to the agreed scope or if the service was not performed with reasonable care and skill.

11. Consultation sessions and training sessions

Consultation and training sessions may be delivered remotely or by another agreed method.

If you need to reschedule a session, please contact us as soon as possible at: contact-us@coreshift-consulting.com.

We will try to accommodate reasonable rescheduling requests where possible. However, repeated late cancellations, missed sessions, failure to attend, or failure to provide required information may affect project timing and may be treated according to the applicable agreement or written project terms.

If you fail to attend a scheduled session without reasonable notice, the session may be treated as delivered where this is fair and lawful, unless mandatory consumer rights require otherwise.

12. Service quality and corrections

We aim to perform services with reasonable care and skill and in accordance with the agreed scope.

If you believe that a service or deliverable does not conform to the agreed scope, please contact us promptly and explain the issue clearly. Please include:

• Your full name or business name;
• Your order number, invoice number or agreement reference, if available;
• The service or deliverable concerned;
• A clear description of the issue;
• Any relevant screenshots, files, examples or supporting details;
• The outcome you are requesting.

Where a genuine non-conformity is confirmed, we may provide a correction, re-performance, replacement deliverable, reasonable workaround, price reduction, partial refund or other appropriate remedy depending on the circumstances, the applicable law and the relevant agreement.

13. Review and acceptance of deliverables

Some business projects may include a formal review and acceptance procedure. Where such a procedure applies, the customer must inspect the final deliverables within the agreed inspection period and notify us in writing of any specific material non-conformity.

If no valid written notice is provided within the agreed inspection period, or if the deliverable is used in live production, routine business operations, customer-facing deployment or other operational use, the deliverable may be treated as accepted, subject to fraud, latent defects and rights that cannot lawfully be excluded.

Accepted deliverables are not normally refundable merely because the customer later changes their mind, wants a different approach, requests additional features or no longer requires the work.

14. Change of scope

A refund request is different from a change of scope.

If you request a new feature, new deliverable, materially different requirement, alternative workflow, additional integration, additional research, redesign, rewritten content, new prompt system, additional automation or other work outside the original agreed scope, this may be treated as additional work rather than a correction.

Additional work may require a separate quotation, revised timetable or written agreement before it begins.

15. Third-party services, subscriptions and external costs

Our services may involve third-party tools or platforms such as AI models, ChatGPT, Gemini, Claude, Copilot, Make, Zapier, n8n, CRM systems, cloud tools, APIs, hosting providers, email platforms, website platforms, creative tools or other software.

Third-party subscriptions, licence fees, API usage fees, hosting costs, advertising spend, software charges, messaging charges or similar external costs are not included unless expressly stated in writing.

If a third-party cost has been authorised by the customer and incurred for the project, that cost may be non-refundable or refundable only under the third-party provider’s own terms. We are not responsible for refunding charges paid directly by the customer to a third-party provider.

16. AI-specific limitations

Artificial intelligence tools can produce inaccurate, incomplete, outdated, biased, inconsistent or unexpected outputs. AI models, APIs and third-party platforms may also change their features, pricing, availability, account rules or technical limitations.

We do not guarantee a particular commercial, financial, employment, recruitment, productivity, learning, research, creative or technical outcome unless a specific guarantee is expressly agreed in writing.

A refund will not normally be available simply because a customer expected a particular outcome that was not guaranteed, provided that the service was performed with reasonable care and skill and in accordance with the agreed scope.

17. CV, job-search and research services

Where we provide CV, job-search, research or AI-assisted advisory support, the service is advisory and drafting support only.

We do not guarantee employment, an interview, an offer, a particular salary, selection by a particular employer, permanent availability of any vacancy, or the accuracy of every third-party source after the research has been completed.

This does not reduce any remedy available if the agreed service itself was not performed with reasonable care and skill.

18. Customer cooperation and access

Many services depend on timely customer cooperation, including access to accounts, systems, files, website platforms, CRM systems, email systems, cloud tools, APIs, content, approvals, feedback and accurate information.

Delays, non-performance or additional work caused by missing access, late feedback, inaccurate information, missing approvals, unavailable third-party accounts or customer system issues may affect delivery timing and may not entitle the customer to a refund where the delay or issue was outside our reasonable control.

19. No physical return address

CORESHIFT CONSULTING LIMITED provides digital, consulting and professional services. In most cases, there are no physical goods to return.

Please do not send physical items, printed documents, devices, storage media or hardware to our registered office unless we specifically request this in writing.

20. Refund method and timing

Where a refund is due, we will normally refund the amount to the original payment method where possible, unless another lawful method is agreed.

Refund timing may depend on the payment method, bank, card issuer, payment provider or accounting process used for the original payment.

If a consumer refund is required by applicable law, we will process it within the timeframe required by law.

21. How to request a cancellation, correction or refund

To request a cancellation, refund, correction, repeat performance, price reduction or other remedy, please email: contact-us@coreshift-consulting.com.

Please include:

• Your full name;
• Your business name, if applicable;
• Your order number, invoice number, quote reference or agreement date, if available;
• The service or deliverable concerned;
• The date of purchase or agreement;
• A clear explanation of the issue or cancellation request;
• The outcome you are requesting;
• Any relevant supporting documents, screenshots, examples or correspondence.

We will review your request and respond within a reasonable time.

22. Model cancellation form for consumers

You may use the model cancellation form below if you are a consumer and wish to cancel a service contract. Use of this form is not mandatory.

23. Complaints and dispute handling

If you are dissatisfied with a service, deliverable, cancellation decision or refund decision, please contact us first so we can review the matter.

Complaints should be sent to: contact-us@coreshift-consulting.com.

Please identify the service concerned, the issue, the outcome you are requesting and any supporting evidence. We will consider complaints in good faith and seek a practical resolution where reasonably possible.

24. Chargebacks and payment disputes

If you believe a payment has been taken incorrectly or a refund is due, please contact us first so we can review the issue.

If you open a chargeback, payment dispute or bank claim, we may provide the relevant agreement, invoice, delivery records, correspondence, project records, acceptance evidence, cancellation records and service evidence to the payment provider or bank as part of the dispute process.

25. Relationship with other policies and agreements

This policy should be read together with our Terms of Service, Privacy Policy and any written agreement, quotation, invoice or statement of work applicable to your project.

If a signed agreement contains more specific cancellation, refund, acceptance, payment or remedy terms for a particular project, those specific terms will normally apply to that project, subject to mandatory legal rights.

26. Changes to this policy

We may update this Return and Refund Policy from time to time to reflect changes in our services, website, ordering process, payment methods, legal requirements or business operations.

When we update this policy, we will change the “Last updated” date at the top of this page.

27. Contact us

If you have any questions about cancellations, refunds, corrections, repeat performance, price reductions, service issues or complaints, please email us at: contact-us@coreshift-consulting.com.

CORESHIFT CONSULTING LIMITED
Company number: 17386933
4 Victoria Square, Wolverhampton, England, WV1 1LD, United Kingdom
Email: contact-us@coreshift-consulting.com